Creating a World Class Digital Service for Selfridges

Selfridges, founded by Harry Gordon Selfridge in 1908, is a chain of high-end department stores in the UK. The flagship store on London’s Oxford Street is the second largest shop in the UK and opened 15 March 1909.

The Challenge

As part of a major digital investment programme to create a world-class IT Service, Selfridges embarked on a programme of IT investments to provide the business with the tools to do their job.

What We Did

Having identified the need to procure and implement a robust, future proof, best practice IT environment to support continued growth, Selfridges engaged Leading Resolutions to lead and manage the design, build, test and deployment. The project had to move swiftly to minimise downtime and impact during peak trading periods, and the team provided leadership and full support to the IS teams as they transitioned to a new way of working.

"Having the Leading Resolutions team working alongside our own internal groups in this high profile programme has been a great success. From their cross functional capability and expertise across project, service and business engagement to their appreciation and understanding of the complexities of our highly complex and uniquely placed retail business; with Leading Resolutions help, we have fundamentally changed the way we work and provided our team members with the “tools for the job.”

CIO
Selfridges

Outcome

The programme resulted in flexible working, secure data, fast and stable IT environments, up to date technology, a reduction of unsupported operating systems and reduced help desk calls.

94 %

Desktops out of support

2000 staff

In 18 UK/Eire sites