Total Experience

Total Experience is UX, CX, MX and EX treated as one holistic entity

In 2022, Total Experience (TX) will revolutionise business. Leading Resolutions now has live projects to deliver a TX environment for many of our customers.

The Service

Total Experience (TX) challenges organisations to think about the whole customer experience rather than separating Customer Experience (CX), Multi-Experience (MX), Employee Experience (EX), and User Experience (UX) into unconnected silos.

Successful TX requires companies to build strategy, technology capability, and innovation frameworks holistically, specifically at the points where experiences intersect. Instead of planning, implementing, and measuring these different functions in silos, we enable forward-thinking organisations to bring them together, coordinating each function’s underlying activities with the activities of the others.

How we Deliver

For more than 20 years, Leading Resolutions has delivered technology-based business solutions within, and across these silos, with proven success. The expertise and experience we have gained now helps our customers move toward the TX model using our scalable, flexible engagement process and toolkit, which allows us to work at your pace. We have a proven track record of referenceable, successful delivery.

Our Approach

Our engagement model aligns all key stakeholders and is clear about business priorities and trade-offs, managing expectations and avoiding ‘change for change’s sake’; we maintain the successful strategies, focusing time and effort on areas that require real change.

The path to Total Experience is exciting and has far-reaching implications for business strategy; with our professional advice and support, your business can build on the excellence of your individual any of your experience areas, with TX as your defined outcome.

A common misconception about digital transformation is that it’s all about technology. When digital becomes a part of the conversation, the question often becomes, ‘How do we make the best use of digital technology?’ In fact, digital transformation is about getting one step closer to your customers. While the technological landscape grows more complex, it also offers more effective ways of connecting with customers, understanding their needs, and delivering what they want, how they want it. Doing this requires an openness to fundamental change.”

CIO Practice
Info-Tech Research Group