The client’s IT organisation had grown organically with the business over a 20 year period and during that time, their IT business systems had been designed and developed in-house to support the retail, logistics and head office functions of the company.
Although the systems had supported the business growth and flexed as the trading model changed, “future proofing” the retailers IT infrastructure had become a key consideration. IT would be fundamental to support the success of the business which was seeking to dramatically increase ecommerce capability and customer engagement.
The client asked us to carry out an IT capability assessment to review and identify opportunities, gaps and risks and make recommendations to enable IT to align its purpose and activities to the continued growth and success of the organisation.
A review was undertaken in the context of the retailers market sector, size and trading position in order for us to deliver outputs that were proportionate, pragmatic and would enable the reatilers to move forward in an appropriate way.
